OB week 3-1

Communication

2 model
Process
Relationship

DIRECTION OF COMMUNICATION
-Downward, upward, and lateral
-Key points
-manager must remember the "why" is as important as the "what"
-Managers too frequently discourage upward communication

The msg u sent often time isn't what they heard.

7% words, 55% facial expression & posture, 38% from vocal tonation and inflection.

Comm diff
-Gender
-Culture
-Low versus high context
-Direct vs Indirect
-Self-enhancement versus self-effacement "putting u'rself up, or put down"
-Use of silence and nonverbal gesture

Response Styles
-Evaluative
-Interpretive
-Supportive
-Probing
-Understanding

Defensive/Non-Defensive Communication Climates
-Deensive Climates
Evaluation
Control
Strategy
Neutrality
Superiority
Certainly

Supportive Climates
Description
Problem orientation


I-Statements
Behavior-> Effect-> Feeling

Active listening
Being non-evaluative
Paraphrasing
Reflecting implications
Reflecting underlying feelings
Inviting further contributions
Using nonverbal respond