Bus 160 Managment & Organization Behavior

What is O.B.?
The Psychological Contract and Commitment

What?
Definition: a field of study that endeavors to understand, explain, predict, and change human behavior that occurs in the organization context

Why?
-Understanding OB helps determine manager effectiveness
-Technical and quantitative skills are important
-But leadership and communication skills are critical
-Skilled manager positively effect org outcomes through
-Lower turnover of quality employees
-Increased satisfaction of employees
-Results in better financial performance


How?
-See
-Know
-Act
Start to become an O.B. expert
Experimental Learning

Leadership= Respect, develop, prosper
Goals: Company to prosper, understand employees, develop ppl, motivate,
RESPECT- treat fairly, rights they have, acknowledge ,

Goal: Start to become an expert
- Characteristic of expert
-Possess a more extensive knowledge base
-Have more complex perceptions of their work
-Complement analytical skills with intuitive reasoning

Task at which expert are better
-Diff between relevant and irrelevant info
-combine relevant info

Klein's recognition-primed decision (RPD) model
Situation->Cues->Patterns->Action scrips->Mental Simulation->Mental Model->Action script

I hear and I forget
I see and I remember
I do and I understand
-Confucius

Mastery Vs Harmony
Internal locus control Vs External Locus Control
Trustworthy Vs Untrustworthy
Mutable Vs Immutable (capable of changing?)
Synchronic Vs Sequential
Status = Achievement Vs Ascription

Objective
-Define the Psychological contract and discuss the obligations of the contract currently in place
-Explain the importance of the psychological contract and what happens when it is violated
-explain the benefits of committed employee and what employer can do to foster commitment
-Describe external influences that affect workplace experience
-Explain the self-fullfiling prophecy and how managers can apply this concept
-explain the pinch model
-Make a psychological contract between us

Psychological Contract
-An individual's beliefs, shaped by the organization, regarding the terms and conditions of reciprocal exhange agreement between individuals and their organization

Important of Psychological Contracts
-Link individuals to organization
-Reflect the trust that is a fundamental feature

Broken Psychological Contracts
-Broken inadvertently, through disruption, and by breach of contract
-Many consequence
-Prevented by realistic job previews

Employee Commitment
-Emotional attachment to, involvement in, and identification with organization
-Strong belief in and acceptance of organization's goals values
-Willingness to exert considerable effort on behalf of organization
-Strong desire to remain in organization

Organization Citizenship Behavior (OCB)
-OCB refers to discretionary contributions that are organizationally related, but are neither explicitly required nor contractually rewarded by the organization, yet contribute to its effective fuctioning

Workplace Incivility
-Low intensity deviant behavior that violates workplace norms for mutual respect
-It may or may not be intended to harm the target

A new business world?
-How has the psychological contract between employees and employers changed in the last 50 years and what has driven those changes?