Quality Mgt

Benefits of Teams
-broad range of skills
-Workload sharing
-Increase flexibility
-Synergy
-Increased organizational learning
-Balanced decision making

Five Motivators

1. Mutuality
2. Recognition for personal achievement
3. Belonging
4. Bounded power
5. Creative autonomy

Employee Empowerment and Involvement

Greater control over your work
No penalty for making decisions that don't pan out
Management is changing and becoming more contemporary
Management is committed to quality improvement over the long haul

Enablement = tools, training, communication
Empowerment = authority, control

Management will concede more control over company system to you
Mnagement values your ideas
Mnagement trusts you and is worthy of trust in return
You will be rewarded for making decisions that benefits the company
Labor is capable of making decisions

Things that are neccessary for empowerment
-Clear authority and accountability
-Participation in planning at all levels
-Adequate communications and information for decision making
-Responsibility with authority
-Flattening Hierachies for improved effectiveness
-Team leader roles and responsibilities
-Team rules

Teams of Quality Improvement Teams
-Process improvement teams
-Cross-functional teams - bring in various dept
-Tiger teams - job done in short time
-Natural work groups - natural protenity within work place
-Self-Directed work teams - minimum amount of mgnt
-Technology teams -
-Virtual teams

IMPLEMENT TEAMS

Facilitation- Helping or aiding teams by maintaining a process orientation
Team Building- Follows a process that identifies rules for team members and helps them become competent

Example of Teams
-Navy Seals
-Massaschusetts General Hospital Room