Quality Mgt

Leadership--
Lee Iacocca - "where have all the leader gone"
LEADERSHIP & PUBLIC RESPONSIBILITY
Ethic-
Health, safety, and environment- ex. shade to employee & customer at parks.
Community support- city council
COST OF QUALITY
Tradition VS Current
Appraisal- goes beyond Inspection & evaluating quality of products
prevention- keep it from happening
Internal failure- cost incurred when have a defective product in the plant
External failure- happens outside the

Appraisal-
Prevention- Poke oke-Mistake proofing, Visual aid, training, Maintenance
Internal failure- Cost-Repair or scrap,
External failure- Cost-Replacement, Recall, law suit & gov fine, lost sales, images & reputation.

"Well its all depends" kill quality, not sure meet specification "Don't ship it"

"Quality is free" do a good job, makes money.

Stragetic Planing
broad & looking at long term
what is customer requirement? what is option? best use of resources? in synch with both.
Active participation of top management, employees, customers, supplier - incorporate into plan

page 20 Strategic planning process
Objectives is above the goals
Profit is a measure of effective, not reason of existen

Mission - Vision - Guiding Principles
Enviroment assessment
Strategic Objectives- long term
Goals-quantitative and time specifics measureable
Strategies- broad plan of action, how to reach that goal
Action Plans- tactic to use


Vision- make sense if u can visualize it concrete
Strategy- SWOT "str, weakness, opportunity, threats" 2 from in, 2 from out.
Distinctive competencies, what's u'r str at, good at, ex. HP good at R&D
Quality & time based strategies - ex. Mc Donnald: consistency & fast
Tactics- methods & action for implementing strategy
observation

Mission-
quality, flexibility, cost, solution, long term partner ship
need to be Concise, Specifict & grab your attention
Vision- where the org is headed and what it intends to be
Brief and memorable - grab attention
Inspiring and challenging - create excitement

HP Shared Values
Passion for customers
We put our customers first in everything we do
Trust and respect for individuals
We work together to create a cuture of inclusion build on trust, respect and dignity for all
Achievement and contribution
we strivfe for excellent in all we do, each person contribution is critical to our success
Results through team work
Speed and agility - quick & responsive
meaningful innovation -
uncompromising integrity- open, honest, direct w/ dealing

HP corporate Objectives
Customer loyalty - #1 important
Profit - #2 create values
Growth -
Market Leadership - depend on innovative product
Commitment to employees
Leadership Capability
Global citizenship